Return & Refund Policy
We want you to be satisfied with your AeroHaus purchase. This policy explains how returns and refunds work so there are no surprises.
Return Window
You may request a return within 14 days of delivery. Items must be unused, uninstalled, and in their original packaging and condition.
Made-to-Order & Custom Carbon Items
Products that are manufactured to order or custom-made (including many carbon fiber components) are final sale and cannot be returned for change of mind. These items are always covered if they arrive defective, damaged, or incorrect — see below.
How to Start a Return
Email support@aerohaus.co with your order number and the reason for the return. We will review your request and, if approved, send you a return authorization (RMA) and a prepaid return shipping label.
Return Shipping & Restocking
- AeroHaus covers return shipping — we provide a prepaid return label for approved returns.
- A 25% restocking fee applies to non-defective returns (change-of-mind or no-longer-needed) and is deducted from your refund.
- Defective, damaged, or incorrect items: no restocking fee, return shipping is free, and you will receive a full refund or a replacement — your choice.
Refund Timeline
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 3–5 business days. It may take an additional 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Damaged in Transit
If your order arrives damaged, please take photos and contact us within 7 days of delivery so we can resolve it quickly.
Return Questions
AeroHaus Performance LLC (DBA AeroHaus)
Email: support@aerohaus.co
Phone: (970) 705-8008
1120 Sycamore Ave., STE 2G, Vista, CA 92081