FAQ

Frequently Asked Questions

Shipping

How long until my order ships? In-stock items process in 1–3 business days; made-to-order items in 3–7 business days. Carbon fiber products may need extra handling time depending on supplier inventory.

How long does delivery take? After processing: United States 5–14 business days, Canada 7–21 business days, International 10–30 business days. See our Shipping Policy for details.

Do you ship internationally? Yes — to Canada and select international destinations. Customs duties and import fees are the customer's responsibility.

Order Tracking

How do I track my order? You'll receive email updates for order confirmation, shipment confirmation, and tracking information when available. Tracking is emailed once your order ships.

Returns & Refunds

What is your return window? You may request a return within 14 days of delivery on unused, uninstalled items in original packaging.

Who pays for return shipping? AeroHaus provides a prepaid return label. A 25% restocking fee applies to non-defective returns. Defective, damaged, or incorrect items are returned free with no restocking fee. See our Return & Refund Policy.

Are custom carbon parts returnable? Made-to-order and custom carbon fiber items are final sale unless they arrive defective, damaged, or incorrect.

Fitment

How do I know a part fits my car? Each product page lists fitment details — chassis, model years, and trim. We support BMW M2 (G87), M3 (G80/G81), M4 (G82/G83), and M5 (G90/G99). If you're unsure, email us before ordering and we'll confirm.

Warranty

Are products covered by a warranty? Products carry the original manufacturer's warranty against defects in materials and workmanship. In addition, AeroHaus offers a 30-day fitment and defect guarantee — if an item arrives defective or doesn't fit as described, contact us within 30 days and we'll make it right.

Still have questions?

Email support@aerohaus.co or call (970) 705-8008. AeroHaus Performance LLC — based in California.